1. Booking & Payment

• Bookings confirmed after full payment.
• All prices include applicable taxes unless specified otherwise.
• Payments accepted via cards, UPI, and secure gateways.

2. Cancellation & Refunds

• 48+ hours before check-in: Full refund.
• 24–48 hours before check-in: 50% refund.
• Less than 24 hours / No-show: No refund.
• Refunds processed within 7–10 business days.

3. Check-in & Check-out

• Check-in: 2:00 PM | Check-out: 12:00 PM.
• Early or late check-ins subject to availability and extra charges.
• Valid ID proof required at check-in.

4. Guest Responsibilities

• Guests are liable for any damage caused to property.
• Smoking is prohibited in non-smoking areas.
• Pets allowed only with prior management approval.

5. Liability

• Vivanta Hotels is not responsible for loss of valuables.
• We are not liable for events beyond our control (natural disasters, strikes, etc.).
• Third-party service issues (transport, tours) are not under our responsibility.

6. Governing Law

All disputes shall be governed under the laws of India, with jurisdiction in Bengaluru, Karnataka.